Marvel Digital Comics Help

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Frequently Asked Questions (FAQ)

I've forgotten my username/password. Where can I retrieve it?
What is Digital Comics Unlimited?
Do I need any special software to read Digital Comics?
How do Digital Comics Unlimited subscriptions work?
How much are Digital Comics Unlimited subscriptions?
Is there a limit to the number of comics I can read with Marvel Digital Comics?
Will I be able to preview Marvel Digital Comics before I subscribe?
Are there additional fees for non-US orders?
What books are included in Marvel Digital Comics Unlimited?
Can you print comics?
Can I buy single issues?
What's the optimal screen size/resolution for proper display of the digital comics?
What can I use a Marvel Digital Comics Unlimited™ prepaid card for?
How do I redeem a prepaid card for a Digital Comics subscription?
Do I need to provide credit card or other payment information in order to redeem my prepaid card?
What is the PIN on a prepaid card and where can I find it?
I tried to redeem a prepaid card and got an error message. What should I do?
Can I use a card on an existing Digital Comics subscription?
I used a prepaid card on my existing Digital Comics subscription, but I don’t see the correct renewal date in the My Account section.
Can I delay the start date of my subscription when purchasing or redeeming a prepaid card?

I've forgotten my username/password. Where can I retrieve it? (top)
Please go here to retrieve your user name and/or password.
What is Digital Comics Unlimited? (top)
Digital Comics Unlimited is a subscription service that allows you unlimited access to thousands of Marvel Digital Comics through your web browser.
Do I need any special software to read Digital Comics? (top)
All you need is an internet connection (a broadband connection is recommended) and Adobe Flash Player 6.0 or higher. To download the most recent version of flash, click here.
How do Digital Comics Unlimited subscriptions work? (top)
It's really simple!

First choose the subscription plan that works for you (we offer both monthly and annual subscriptions), and you will have unlimited access to the Marvel Digital Comics collection from any computer connected to the internet.

You log in to view digital comics with your Marvel.com user name and password (if you aren't a Marvel.com member, you can join when you sign up for your subscription).
How much are Digital Comics Unlimited subscriptions? (top)
Monthly subscriptions are $9.99 per month and annual subscriptions are $59.88 per year (all amounts are in US Dollars).
Is there a limit to the number of comics I can read with Marvel Digital Comics? (top)
Nope! You can read as many comics as you want at anytime with Marvel Digital Comics as long as your subscription is valid.
Will I be able to preview Marvel Digital Comics before I subscribe? (top)
Absolutely! Every week we feature new free issues. Yes, we said FREE. To see our free preview comics click here.
Are there additional fees for non-US orders? (top)
No.
What books are included in Marvel Digital Comics Unlimited? (top)
We've selected some of our favorite titles-thousands of 'em-to include in our Collection. We've included a broad range of characters and fan favorite series, and we're adding new comics every week. Some of the books are from the recent past, others were originally printed decades ago. As of November 2007 there are over 2,700 books, with more added every week! To see our entire collection by title, you can always click the All Comics tab at the top of the page.
Can you print comics? (top)
Marvel Digital Comics are optimized for viewing on your computer screen and are not intended to be printed.
Can I buy single issues? (top)
Marvel Digital Comics Unlimited provides access to our entire collection of Digital Comics. We do not offer a single issue option at this time.
What’s the optimal screen size/resolution for proper display of the digital comics? (top)
Marvel’s Digital Comics Reader was created to scale to whatever screen size you’re using. In order to get all the screen space possible on your monitor, you can maximize the reader’s window. In Internet Explorer and Firefox, just hit F11 and you’ll squeeze out more viewing real estate.
What can I use a Marvel Digital Comics Unlimited™ prepaid card for? (top)
Marvel Digital Comics Unlimited prepaid cards are redeemable for subscriptions to Marvel Digital Comics Unlimited. The cards cannot currently be used to purchase other Marvel products or services, including gift subscriptions, print subscriptions, or any items in the Marvel Shop.
How do I redeem a prepaid card for a Digital Comics subscription? (top)
Go to http://marvel.com/digitalcomics/card and follow the instructions.
Do I need to provide credit card or other payment information in order to redeem my prepaid card? (top)
If you choose a monthly package and do not join the automatic renewal program, you can redeem your prepaid card for the duration printed on the front of the card without providing payment information. All you’ll need to provide is the PIN located on the back of the prepaid card. You may choose to opt-in to our automatic renewal program and provide your credit card information to ensure that your subscription does not expire when your prepaid card runs out.

If you choose a subscription package that costs more than your prepaid card value (such as an annual subscription package), you will need to provide payment information in addition to the PIN located on the back of the prepaid card.
What is the PIN on a prepaid card and where can I find it? (top)
The PIN is a 20-character string of letters and numbers located on the back of your prepaid card.
I tried to redeem a prepaid card and got an error message. What should I do? (top)
Go to http://marvel.com/digitalcomics/card and try redeeming the card again. If that doesn’t work, please fill out a Help Request (use the form at the bottom of the page). In your e-mail to our customer service team, please make sure to include any error message you receive when trying to redeem your card.
Can I use a card on an existing Digital Comics subscription? (top)
Yes. Your subscription will be extended by the duration listed on the front of the card. Go to http://marvel.com/digitalcomics/card and follow the instructions for existing members.
I used a prepaid card on my existing Digital Comics subscription, but I don’t see the correct renewal date in the My Account section. (top)
It may take up to five business days to apply prepaid cards towards existing Marvel Digital Comics Unlimited subscriptions. If it has been more than five business days since you made the request, fill out the help request form below and the Marvel Digital Comics Unlimited customer service team will respond promptly.
Can I delay the start date of my subscription when purchasing or redeeming a prepaid card? (top)
No, the Digital Comics subscription is activated at the time of card redemption.

For any problems with print subscriptions,
please email subscriptions@marvel.com.

If you would like to provide us with feedback, please follow this link to our feedback form

Please fill out a help request if you require further assistance.

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Using The Digital Comics Reader

Marvel Digital Comics Reader View Modes
Tooltips
Smart Panel Mode
Two Page Mode
Single Page Mode

Marvel Digital Comics Reader View Modes (top)
1. Smart Panel Mode - Smart Panels are easy-to-read sections of a Digital Comic page . Smart Panel Mode allows you to quickly move from panel to panel so that you can focus on enjoying the art and reading the text. [see shortcuts and options]
2. Two Page Mode - Two Page Mode allows you to see the full layout of Digital Comic pages as they appeared in the original printed comic. [see shortcuts and options]
3. Single Page Mode - Single Page Mode focuses on one page at a time, so that you can both easily read a page while enjoying the layout of its art. [see shortcuts and options]
Marvel Digital Comics Reader Tooltips(top)

The Series and Issue number you are reading

Next/Previous page or panel.

Advance to the next page/panel automatically every n seconds.

Shows which page you are on. Click on a page icon to jump to that page.

These show your view mode and available options for your view mode. See the help screen for more information.

These buttons zoom the Digital Comic in, out.

This resets the zoom.

When the Magnotronifier is on, you can zoom on text bubbles by clicking near them with your mouse.
Smart Panel Mode (top)

How do I read digital comics in Smart Panel Mode?
Smart Panel Mode is easy and fun to use. Just click on a Smart Panel to zoom into it. Then just click your mouse on a panel or use the arrow keys to move from Smart Panel to Smart Panel. It’s just that easy!

Getting around in Smart Panel Mode:
1. Using the mouse:
2. Using the Keyboard:
Two Page Mode (top)

How do I read digital comics in Two Page Mode?
Two page mode lets you view the whole layout of a Digital Comic page and zoom in and drag as you like. Using the Magnotronifier you can even zoom in on specific text in a Digital Comic.

Getting around in Two Page Mode:
1. Using the mouse:
2. Using the Keyboard:
Other Options in Two Page Mode:
1. The Magnotronifier:
2. Page Transition Effects :
Single Page Mode (top)

How do I read digital comics in Single Page Mode?
Single Page lets you read Digital Comics similarly to most word processing programs.

Getting around in Single Page Mode:
1. Using the mouse:
2. Using the Keyboard: