FAQ

The Basics

How do I join Marvel Insider?

You can join Marvel Insider by going to Marvel Insider Home Page and selecting "JOIN NOW". Your enrollment will be confirmed with an email at the email address associated with your Marvel Insider account.. Once you confirm your email address, you can start earning points right away.

How do I earn points?

You can earn points in a number of ways including watching the latest videos and trailers, downloading the latest podcast, checking into your local comic shop, staying up to date on the latest news and more! Check out the Activities page for the current list of activities that are eligible for rewards points.

What is Marvel Insider?

Marvel Insider is Marvel's loyalty rewards program for our fans in the U.S. aged 18 and over.  It's the ultimate way for Marvel fans to connect with the Marvel Universe! Join for free and get rewarded for doing the things you’re already doing as a Marvel fan. Earn points for connecting and engaging with us on social media, buying comics, reading and watching content on Marvel.com and many more activities! Then use your points to redeem cool Marvel rewards such as digital comics, Marvel merchandise and more!

Is it possible for me to lose points?

There are two key ways you may lose points from your Marvel Insider account:

1.) If you have connected a points-eligible social media platform (i.e. Facebook, Twitter, Foursquare and Instagram) through the program and then disconnect from that social media platform.

2.) If it is concluded that you have gained points by violating the terms and conditions of the Marvel Insider program, those points will be removed from your account.

Can I earn points for Marvel Insider activities completed on my mobile browser?

You can earn points for most web-based activities on a mobile device but you will need to disable 'private browsing' on your mobile browser.  As a reminder, use of 'incognito mode' or other private browsing features on desktop browsers also prevent you from earning points.

Remember to also check your mobile browser settings on your mobile device to ensure it will always accept cookies on Marvel.com.

What are the different fan levels, and how do I move from one tier to the next?

Insider > Agent > Elite > True Believer

There are four fan levels within Marvel Insider. All members start the program as an Insider.  Once a user reaches 50,000 points, their status is upgraded to AgentElite status comes once the user acquires 100,000 points. The top level of the program, True Believer, can be achieved when 300,000 points are accumulated.

Do my points ever expire?

Yes, points expire on the later of twelve months following: (i) the date on which you completed an activity and (ii) the date on which you redeem your points for a reward.

I don't want to be a part of the Marvel Insider Rewards program any longer - how can I cancel my membership?

We'd be sorry to see you leave, but if you no longer want to be a part of the Marvel Insider program you can deactivate your account by emailing onlinesupport@marvel.com.

Why don't I see my points listed in Activity History after I completed an activity listed on my Dashboard page?

Please allow 5-10 minutes for completed activities to show up in your Activities History.

Can I Join Marvel Insider?

Marvel Insider is a loyalty rewards program for U.S. residents aged 18 and over.  

Redemption and Rewards

Do any rewards I've redeemed have expiration dates?

Yes, rewards may expire, be available for a limited time, or be subject to other terms and conditions. Be sure to check the details when selecting your reward and any reward confirmation email we may send you for any information regarding any expiration dates or other restrictions.

How do I redeem my points for a reward?

Once you have enough points to redeem a reward, visit the Rewards page of your Marvel Insider Dashboard. Click on the reward you want and then follow the instructions to check out. You’ll receive a confirmation email when the transaction is complete with detailed instructions on how to receive your reward.

Will I need to pay for shipping on the Marvel Insider rewards I’ve redeemed?

Some rewards may require you to pay shipping and handling charges.  Please review the available details in the rewards description prior to redeeming a reward to determine if shipping and handling charges apply to that reward.

What rewards can I get as a Marvel Insider?

Rewards are updated regularly so check the Rewards Page frequently for the latest featured rewards!

Please note that various rewards and prizes will be subject to restrictions (e.g. limited quantities, only available between specific dates) so please read the full reward description carefully before redeeming.

What are my redeemable points vs. lifetime points?

Your redeemable points are the number of points you have available to redeem for rewards. This number decreases with each reward you redeem.

Your lifetime points display the number of points that you have earned since you became a Marvel Insider member.

As you earn more lifetime points, you’ll level up to a new fan level(See What are the different membership levels, and how do I move from one tier to the next? for more details)!

Can I transfer my points to another member?

No, you cannot combine, sell, or otherwise transfer your points another Marvel Insider account.

Any attempt to combine or transfer points will result in termination of your Marvel Insider account and forfeiture of all points in your account.

How many rewards can I redeem at once?

You may redeem rewards one at a time.  Please read the rewards description for the method of delivery and any additional terms, or restrictions.

Since rewards change, make sure you keep checking your Marvel Insider Rewards page for the list of available items and experiences!

How come my number of points and Marvel Insider fan level hasn't updated on my member page?

Please allow approximately 5-10 minutes after the qualified activity has taken place for totals and fan level change to update.

Social Media

Facebook: How come I can't get points for Liking Marvel Insider?

Unfortunately, in accordance with Facebook's policies currently in effect, we do not offer points for “liking” Marvel Insider on Facebook at this time.

What if I'm already following Marvel from the Twitter account that is noted in my Marvel Insider Member Profile Page?

Once you become a Marvel Insider member, you’ll earn points for already following Marvel on Twitter!

I've already connected my social media accounts. How do I start earning points?

Once you have connected your social accounts with your Marvel Insider account, you can start earning points by completing qualifying activities on the applicable social media platforms!  Check out the Activities Page for the current list of activities that are eligible for rewards points!

Swarm (Foursquare): What does the 'Check-in' activity mean?

When Marvel events are promoted via the Marvel Insider activities page, you will earn points for attending and checking-in via Swarm. Check out the Activities page of your Marvel Insider Member Profile to see what eligible events are taking place!  Please note that you may need to enable location-based services on your mobile device to use this feature.

How can I connect or (disconnect) my Marvel Insider account to/from my social networks?

Connecting to  Social Networks: In order to start earning points for your online activities on the social media platforms noted in your Marvel Insider Membership Dashboard, you'll need to sync your Marvel Insider account to these platforms. Head over to your Marvel Insider membership page and connect to the available social media platforms for points!

Disconnecting Social Networks: If you want to disconnect one or more of your social media accounts from the program, simply click the "Disconnect" link within your Member Profile Tab. Please note that if you disconnect your social media account(s) from the program you will be debited for any points rewarded you received for connecting those social media accounts that you then chose to disconnect.